The Ministry of Human Resources and Emiratisation (MoHRE) has introduced a new suite of Domestic Worker Services on the Work Bundle platform, in collaboration with the Federal Authority for Identity, Citizenship, Customs, and Port Security, Emirates Health Services, Telecommunications and Digital Government Regulatory Authority, and Department of Health – Abu Dhabi.
This initiative supports the UAE’s Zero Government Bureaucracy Programme, which seeks to eliminate redundant procedures, enhance customer experience, improve government efficiency, and strengthen the UAE’s position as a premier global destination for living and working.
The new services include the issuance, renewal, and cancellation of residency visas for domestic workers, alongside medical examination services, all accessible through the unified digital platform, ‘Work in UAE’ (workinuae.ae).
Users can conveniently manage residency services for domestic workers by completing a standardised form and providing required details, such as identification and passport copies. The platform enables users to electronically sign employment contracts, schedule medical exams, receive test results, and issue Emirates ID and residency visas — all within a single digital interface.
Khalil Ibrahim Khoori, Undersecretary of Labour Market and Emiratisation Operations at MoHRE, praised the level of cooperation and integration of roles among all partners involved in expanding the Work Bundle to include Domestic Worker Services. “This initiative satisfies the requirements of the UAE’s Zero Government Bureaucracy Programme, in line with the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai.
Launching the new services as part of the Work Bundle follows the notable success the bundle has achieved,” Khoori added. “It marks a continuation of the remarkable results achieved with an earlier initiative, where we launched Domestic Worker Services through the ‘Invest in Dubai’ platform and the DubaiNow portal. These results confirm that the UAE is advancing confidently towards its objective to cement its role as a world leader in providing integrated government services that meet customer expectations, especially through investments in digital solutions and artificial intelligence.”
For his part, Major General Suhail Saeed Al Khaili, Director-General of the Federal Authority for Identity, Citizenship, Customs, and Port Security, underscored the UAE Government’s new strategic direction in the field of government services, which consists of offering integrated service bundles. “The Work Bundle is a pioneering model for integration and cooperation among government entities,” he said. “It enhances the UAE’s status as a leader in government services while streamlining the customer journey and offering fast, convenient, and secure services.”
“Cutting down the number of channels and steps needed to complete a particular service helps improve quality of life for the community and ensures the well-being and comfort of its members,” he explained.
“This reduction enables customers to save time and effort, ensures their happiness, and allows them to redirect their resources and abilities towards other areas that enhance their daily life. It will also undoubtedly lower the burdens associated with providing this type of service on the government, in addition to achieving the targets of the Zero Government Bureaucracy Programme, adopted by the UAE Federal Government under directives from the wise leadership,” he added.
“Adding Domestic Worker Services to the Work Bundle serves a large segment of UAE citizens and residents, enabling them to complete their transactions through a single platform with simple procedures that preserve the rights of all parties involved,” Al Khaili added, praising the dedicated efforts undertaken to achieve electronic integration between relevant government entities and the cooperation and coordination among them to create this pioneering platform.
The Work Bundle platform delivers a comprehensive, user-friendly digital experience for managing employment-related services in the UAE. Key features include a unified application form, shared payment solution, and advanced data exchange mechanisms among relevant government entities. These innovations eliminate the need for repeated data entry, reduce document requirements, and remove the necessity for in-person visits, all while enabling proactive and integrated government service delivery via systems like the Government Services Bus (GSB) and UAE PASS.
(Inputs from WAM)
