Qatar Airways has partnered with SITA to deploy next-generation Software-Defined Wide Area Network (SD-WAN) technology across its international outstations. This agreement marks the first large-scale SD-WAN deployment for a major global airline by SITA, aiming to modernize Qatar Airways’ digital operations and enhance passenger experience.
Addressing Legacy Network Challenges
Airlines today face the dual challenge of rising passenger volumes and increasingly complex digital operations. Legacy networks are stretched thin, making it harder to keep global outstations connected, secure, and resilient. SD-WAN replaces rigid legacy networks with a flexible, software-based system that intelligently routes data across multiple connections, including MPLS, broadband, dedicated internet, and LTE/5G accesses, choosing the best path in real time.
Improved Performance and Passenger Experience
The rollout, covering over 350 outstation sites and multiple data centers, addresses latency and bandwidth issues while prioritizing essential applications. For passengers, this translates into shorter waits, faster access to digital services, and a consistently connected experience.
Enhanced Cybersecurity
Cybersecurity is strengthened through multiple layers of protection, including secure data channels, strict access controls, and a “zero-trust” approach that continuously verifies every user and device. These safeguards reduce the risk of cyberattacks and ensure global operations are protected end-to-end.
Industry Impact
“Airlines everywhere are grappling with soaring traffic volumes, rising security threats, and the need to modernize creaking legacy infrastructure,” said Selim Bouri, President, Middle East & Africa at SITA. “SD-WAN is a game changer because it delivers the speed, resilience, and protection needed to keep operations running seamlessly at global scale. With Qatar Airways, we’re seeing a flagship example of how next-generation networks can unlock new levels of efficiency and customer experience across the industry.”
Qatar Airways’ Vision
“For Qatar Airways, the strategy is about more than connectivity. We have always been committed to adopting innovations that strengthen our operations and elevate the passenger journey and experience,” said Suhail Kadri, Chief Information Officer at Qatar Airways. “Our collaboration with SITA reflects that vision. Together, we are building a network that supports our growth ambitions and sets a new standard for how airlines connect and operate worldwide.”
Future-Proofing Operations
By adopting SITA’s SD-WAN, Qatar Airways is future-proofing its operations while setting a precedent for others. Its hub-and-spoke network, already linking more than 172 destinations with 250 aircraft, now benefits from a digital backbone designed for seamless expansion and a fully connected passenger journey.
