e& and Digicel Group have entered a strategic partnership aimed at enhancing Digicel’s international voice services across 24 markets in the Americas. The collaboration positions e& as Digicel’s primary partner for inbound and outbound international traffic, with a focus on improving operational efficiency and service quality.
In response to the rising threat of telecom fraud, both companies are deploying advanced, AI-powered fraud detection and prevention technologies. This initiative will allow real-time monitoring, proactive threat mitigation, and stronger security protocols—safeguarding customers, telecom operators, and the wider industry ecosystem.
The partnership sets a new standard in managing international voice traffic and strengthening fraud defenses. It also supports Digicel’s evolving wholesale strategy, which is adapting to emerging trends such as Over-the-Top (OTT) services and Voice over LTE (VoLTE). By streamlining infrastructure and optimizing costs, Digicel aims to enhance its market competitiveness.
Nabil Baccouche, Group Chief Carrier and Wholesale Officer at e&, said, “Leveraging our extensive expertise in international voice solutions, our partnership with Digicel Group is fully aligned with e& Carrier & Wholesale’s strategy to expand our global footprint and deliver next-generation voice services across key international markets.
“As we establish our Wholesale’s strategic hub in Miami as one of our key locations for the region, this collaboration reinforces our commitment to delivering high-quality, secure, and innovative telecom services across the Caribbean, Americas and beyond. Together, we are setting new benchmarks in international voice traffic management and fraud prevention, ensuring long-term growth and scalability for both organizations.”
e& will play a central role in helping Digicel boost customer experience, improve resilience, and future-proof its international voice business.
Digicel Group Chief Business Officer Liam Donnelly commented, “Our partnership with e& enables us to optimize operations and elevate the quality of services we deliver to our customers. It also opens the door to broader partnership opportunities across international business lines – creating value for both our organisations and the customers we serve.”
