A UAE Pass fraud alert has been issued by Dubai Police after authorities detected attempts by fraudsters to exploit current regional developments by impersonating officials from a so-called Dubai Crisis Management department and falsely claiming affiliation with Dubai Police to extract highly sensitive personal data from residents.
According to the warning, scammers are targeting individuals through phone calls and messages, seeking confidential information such as UAE Pass login credentials and Emirates ID details under the pretext of urgent verification or security procedures, tactics that authorities say are designed to facilitate SIM swap operations and ultimately gain unauthorised access to victims’ bank accounts via mobile banking applications.
The UAE Pass fraud alert underscores the growing sophistication of social engineering schemes in the Emirates, where cybercriminals increasingly leverage real-world events and institutional names to build credibility and pressure potential victims into immediate compliance.
Dubai Police clarified that under no circumstances do they request confidential information, passwords, one-time verification codes, or banking details over telephone calls or text messages, stressing that any such request should be treated as fraudulent.
Officials warned that once criminals obtain Emirates ID data or UAE Pass credentials, they can manipulate mobile numbers linked to bank accounts, intercept authentication messages, and execute financial transactions without the account holder’s knowledge, a method commonly associated with SIM swap fraud that has affected victims globally.
The advisory forms part of broader efforts by Dubai authorities to strengthen digital awareness as online financial services and e-government platforms continue to expand across the UAE, increasing both convenience and exposure to cyber threats.
Residents are being urged to exercise heightened caution, verify the identity of any caller claiming to represent a government body, and refrain from sharing personal or banking information with unverified parties, regardless of the urgency conveyed.
In cases of suspected fraud or attempted scams, members of the public are advised to immediately report incidents through official channels, either by calling 901 or by filing a complaint via the dedicated eCrime platform, enabling authorities to track patterns and disrupt organised cybercrime networks.
The UAE Pass fraud alert serves as a reminder that digital identity tools such as UAE Pass are secure when used properly, but can become points of vulnerability if credentials are compromised through deception rather than a technical breach.
As financial transactions and identity verification processes increasingly migrate to mobile ecosystems, law enforcement agencies continue to emphasise vigilance, public awareness, and rapid reporting as critical lines of defence against evolving cyber threats in the UAE.
